|2015-now||Scrum Master||Isentia||Sydney, Australia|
|2013-2015||Business Analyst||Isentia||Sydney, Australia|
|2006-2012||IT Manager||CCLI||Sydney, Australia|
|2004-2006||Senior Systems Analyst||CCLI||Sydney, Australia|
|2001-2004||Systems Analyst||CCLI||Portland, Oregon, USA|
|1996-2001||Manager of Web Services||CCLI||Portland, Oregon, USA|
|1992-1996||Managing Director||CCLI||Sydney, Australia|
|1991-1992||Associate Programmer Analyst||IBM Australia||Sydney, Australia|
First, the most recent roles
2015 – now – Isentia, Sydney, Australia
Scrum Master with the Information Technology Team, Isentia, the leading media intelligence company in the Asia-Pacific region. Some of Isentia’s brands include Mediaportal, Newsboost, Slice, Brandtology, BuzzNumbers, Mediabanc, and previously, Media Monitors and 360m.
As Scrum Master, have supported the Product Owners and Delivery Teams as part of the Scrum process, from July, 2015. Facilitate all aspects of the team’s planning, prioritization and work processes, including scrum meetings (planning, showcase, retrospective, review, and stand-ups), all using a servant leadership style. Coaches and supports the team, including assisting the Product Owner with backlog grooming, and splitting user stories.
I’ve been facilitating multiple concurrent projects with delivery teams and stakeholders around the Asia-Pacific region.
In this role I have been a key player in Isentia’s introduction of Agile methodology, running introductory sessions on how Agile and Scrum works, for people across the organization, followed up with ongoing coaching. I was given an award for assisting organizational change in this way.
Projects have included:
- Migrating the company’s flagship web-based service from on-premise servers to the Cloud (AWS).
- Enhancing that web site for South-East Asia clients.
- Redeveloping that web site with new technology, to pave the way for the addition of new features in future, and get the site to be responsive, to work on all device sizes (phone, tablet and desktop browsers).
- Development of mobile applications (iOS and Android) to access media items.
2013 – 2015 – Isentia, Sydney, Australia
Business Analyst with the Product Development and Information Technology Teams, Isentia, the leading media intelligence company in the Asia-Pacific region. Some of Isentia’s brands include Mediaportal, Newsboost, Slice, Brandtology, BuzzNumbers, Mediabanc, and previously, Media Monitors and 360m.
As Business Analyst I’ve worked with key stakeholders and the project team to assess, quantify, document, define, design and deliver business improvement opportunities or technical products. That includes the development and documentation of the business requirements, and user, functional and non-functional requirements. I then follow that through to completion, in performing testing, to ensure the product is developed as required.
In these activities, I’ve been an agent of change, helping the organization move through unchartered territory, to get to its desired destination.
In this role I was also Scrum Master, including training many on Scrum / Agile methodology, as part of Isentia’s progression to Agile development.
The primary product I’ve helped develop is Mediaportal, an integrated tool which enables the monitoring and analysis of media, and provides a way to connect with media organizations.
Isentia provides over 6,000 clients with information, analysis 24/7/365. Isentia has more than 1,400 employees across 15 countries filtering information from over 10,000 print, radio and television media outlets and over 250 million online conversations per month.
Information Technology (IT) Manager
2006-2012 – CCLI Pty. Ltd., Sydney, Australia
Developed MS CRM to suit CCLI’s business needs, migrating from the Pivotal eRelationship CRM. That included business analysis, gathering requirements, documenting business rules, planning how the new CRM would work, planning the migration of data between CRMs, and documenting all of that for the developers. Managed the IT resources for the Asia-Pacific region, including the planning and implementation of servers, networks and desktop PCs, within the global corporate framework, including carrying out the work of a network administrator and database administrator. Migrated servers from hardware to a virtual environment.
Senior Systems Analyst
2004-2006 – CCLI Pty. Ltd., Sydney, Australia
Lead projects to develop the Customer Relationship System used in three regional offices, worked as a member of the company’s Global Information Technology Management Team with other Team members in the US and the UK, provided technical support for the US, Australia and South Africa offices. Trained people on how to use the new features of the CRM, including remotely online.
2001-2004 – CCLI Inc., Portland, Oregon, USA
Designed, developed and administered systems used in the company’s US, Australia and South Africa offices, provided technical support, and implemented the CRMs. Trained users on site in each of those places.
Manager of Web Services
1996-2001 – CCLI, Portland, Oregon, USA
Developed the company’s web site from being a small US-only site, to being a global site, serving the customers worldwide.
1992-1996 – CCLI Pty. Ltd., Sydney, Australia
Developed, and managed the operation of CCLI (a music copyright licensing organization) in Australia and New Zealand. That included the hiring of staff and training them in each of their roles.
Associate Programmer Analyst
1991-1992 – IBM Australia, Sydney, Australia
Managed projects, provided technical support.
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