I bring a long track record across project management, Agile delivery, business transformation, business analysis and technology. I’m at my best leading teams through change—whether as a Scrum Master, Project Manager, Agile Coach, or Business Analyst—while creating the right balance of structure, clarity, and momentum.

Project & Program Management

I’ve delivered complex initiatives across enterprise, government, and multi-country environments. The work ranges from Salesforce migrations and infrastructure upgrades to global operating model changes.

Recent examples

  • Recovered a stalled global Salesforce migration and delivered it on schedule.
  • Designed portfolio governance for more than 65 concurrent projects.
  • Coordinated transformation activity across seven APAC countries.

My approach focuses on building just-enough structure to align stakeholders without slowing teams with unnecessary process.

Scrum Master & Agile Leadership

I’ve been a Certified Scrum Master since 2011 and have supported teams through cloud migrations, website rebuilds, mobile app development, and AI automation initiatives.

I go beyond the mechanics of Scrum. My work centres on helping teams apply Agile values: self-organisation, collaboration, and continuous improvement. Ceremonies are the starting point, not the goal.

Agile Credentials & Ways of Working

I hold certifications as a Scrum Professional (SM and PO), Agile Coach, and Team Kanban Practitioner. Credentials aside, I continually study and experiment to refine how teams work, and learn better ways of doing things together.

I draw from Scrum, Kanban, and hybrid models and match the approach to the context. No team gets force-fitted into a framework that doesn’t serve them.

Business Analysis & Process Optimization

I’ve gathered and analysed requirements across diverse cultures and business environments. My work includes RACI development, process discovery, and building transformation roadmaps.

My analytical mindset helps me spot patterns quickly, extract the real problem, and shape the next steps.

Technology & Tools

I’m highly proficient in Jira, Confluence, Slack, (and main admin for those 3), Miro, Smartsheet, Trello, and ProductPlan. I’ve also delivered training programs to help organisations adopt AI tools including ChatGPT, Claude, Gemini, and NotebookLM.

I don’t just use technology; I help teams understand how to apply it to amplify their work.

Training, Coaching & Facilitation

Teaching comes naturally. I’ve trained teams in workshops and 1:1, on CRMs, content systems, project tools, and Agile methodologies. I look for teachable moments during the flow of work and use them to build capability and confidence.

Leadership & Management

I’ve managed diverse IT and cross-functional teams while overseeing budgets, guiding people through change, and enabling them to develop their skills. My leadership style is grounded in servant leadership: clearing obstacles, supporting people, and setting them up to succeed.

Business Development & Operations

Earlier in my career, I built and ran a business across Australia and New Zealand that served more than 5,700 licence-holders and distributed royalty revenue to copyright owners. Running a company end-to-end—agreements, budgets, finance, operations—gave me practical insight into what makes a business sustainable. I bring that commercial mindset to every role.

Additional Technical Experience

I’ve built a wide range of technical depth over the years, combining analytical thinking, creativity, and hands-on skills.

Systems & Development

  • Web development (including full lifecycle development of a global e-commerce site).
  • ColdFusion programming and extensive CSS work.
  • WordPress site development for small business and personal projects.
  • Microsoft CRM and Pivotal eRelationship CRM development and migrations.

Analysis & Delivery

  • Systems analysis and requirements translation for technical teams.
  • IT strategy for the APAC region and collaboration on global strategy.
  • User acceptance testing planning and coordination.
  • High-quality technical and project documentation that teams still reference years later.

Infrastructure & Operations

  • Network and systems administration in Windows environments, including hardware, AD, security, telephony/VOIP, and connectivity.
  • SQL Server administration, data analysis, and report development.
  • IIS and Linux-hosted web servers.

Tools & Platforms

  • Adobe Creative Suite (Photoshop, Lightroom, Acrobat; working knowledge of Illustrator and InDesign).
  • Microsoft Office and Microsoft Project.
  • Crystal Reports and SharePoint administration.

Closing Snapshot

Across all of this, the through-line is simple: I help teams deliver complex work with clarity, empathy, and momentum. I stay curious, experiment constantly, and use technology—AI especially—to lift capability and outcomes.

Questions? Want to have a chat? Please contact me.